For the questions, changes and everyday concerns that deserve a conversation. Meet with an Ontario nurse practitioner by video, understand your options and leave with practical next steps.
Quick overview$79 CAD · Currently serving Ontario · Subject to clinical assessment
For people in Ontario seeking a virtual assessment of a non-emergency concern. Some concerns need an in-person examination.
Discuss your concern, relevant history and existing care.
Understand recommendations and possible next steps: treatment, testing, prescription review, referral or in-person assessment, where appropriate.
Know whether a review is needed and how to arrange it. Follow-up visits are booked separately at the listed price.
Understand your medications and discuss your current plan.
$79 CAD
A place to start when something doesn’t feel right.
$79 CAD
Make sense of existing results and your next steps.
$65 CAD
Review changes, results and your care plan.
$49 CAD
Discuss an existing prescription with an NP.
$45 CAD
Discuss whether medical documentation is appropriate.
$45 CAD
Discuss whether further assessment is appropriate.
$49 CAD
$79 CAD
$49 CAD
$49 CAD
$45 CAD
$45 CAD
$79 CAD
$79 CAD
$65 CAD
Each fee is for the selected service, not an additional charge for the same visit. A separately booked follow-up is $49 CAD; no free follow-up is promised. Prescriptions, referrals and sick notes depend on assessment and are not guaranteed. Visit duration and included follow-up arrangements await confirmation.
Prepare your medication information, previous results and any existing care plan. Use the clinical intake for records — do not send medical details through a general enquiry.
Your NP assesses suitability and explains the findings and options. A visit is not a guarantee of a prescription, sick note, test or referral.
A review considers your current medications and recommendations. A renewal separately assesses whether continuing an existing prescription is appropriate.
An NP may recommend further assessment or a referral. A letter does not guarantee specialist acceptance or a particular waiting time.
Next-day home delivery through our pharmacy partner. Dispensing is subject to prescription approval and pharmacy requirements.
Service fees, full program term totals and confirmed inclusions are shown on this page. Program terms are paid upfront in full.
Approved service fees and full program term totals are listed here, paid upfront for the fixed term. Klarna financing is available at checkout, subject to eligibility and approval. Taxes where applicable, renewal and cancellation deadlines will be stated before payment.
Medication and additional treatment costs are separate unless explicitly stated. Virtual Care visits do not include program labs or supplements.
If your preferred treatment is unsuitable, available care options and applicable cancellation or refund terms will be explained before commitment.
When testing is appropriate, the next step is understanding what it means for you. Refua connects clinical assessment, results interpretation and practical next steps.
Your NP determines whether existing results or new testing can inform your plan. Virtual Care visits do not include program labs; tests outside program inclusions may cost extra.
At-home blood collection through NiaHealth for the included Heart & Metabolic Panel at baseline and every 3 months while your program is active, with coordination, clinician-reviewed results and easy-to-read dashboard access. Refua’s panel scope applies, not every test NiaHealth offers.
Public NiaHealth demonstration. This is not a Refua patient login and shows no Refua patient data.
Illustrative demo — not the NiaHealth dashboard
A summary of the discussion and the questions addressed.
Recommendations and appropriate treatment or testing next steps.
Interpretation in context, where results review is appropriate.
How and when to follow up, based on agreed care arrangements.
Example structure only. No patient results or clinical thresholds are shown.
Ontario nurse practitioners assess, explain and recommend care within their professional scope. Care Specialists help coordinate the journey.
Nurse Practitioner
Bachelor of Nursing, BSc · Master of Nursing (with high distinction)
Lorraine is a Nurse Practitioner who graduated with a Master of Nursing degree with high distinction. With a background in emergency room nursing, she is passionate about providing comprehensive, personalised care and treatment for her patients.
You can look up any Ontario nurse practitioner on the College of Nurses of Ontario public register.
Select your service and confirm you will be in Ontario. Review the price and policies, then send a short enquiry for booking help.
Use the clinical intake to share relevant records. Meet by video for an assessment; in-person care may be recommended.
Receive your care plan and clarify treatment, results review and follow-up. Support hours: Monday–Friday, 10:00 AM–7:00 PM Eastern Time. Any follow-up fees will be explained before commitment.
Support hours: Monday–Friday, 10:00 AM–7:00 PM Eastern Time (America/Toronto). For support, call +1 (289) 475-5515 or email help@refua.ca.
Refua is the telehealth platform. Clinical care is delivered by Ontario nurse practitioners (NPs), within their professional scope. Care Specialists help with booking and coordination, not clinical consultations. Registration can be verified on the College of Nurses of Ontario public register.
Refua currently serves Ontario. You must be in Ontario during your clinical appointment. Other provinces are planned expansion areas, with no confirmed launch dates. See our Service area page for Ontario eligibility information.
Virtual Care service fees and 3-, 6- and 12-month program totals are listed on our Pricing page. Programs are fixed 3-, 6- or 12-month terms paid upfront in full; there is no month-to-month plan. Each program page lists confirmed inclusions. Medication is paid separately; Virtual Care visits are charged per selected visit. OHIP or insurance reimbursement is not promised.
No. Prescribing, testing, documentation and referrals depend on the NP’s assessment, clinical scope and suitability. A referral does not guarantee specialist acceptance, access or a particular wait time.
Your clinician explains your care plan and appropriate next steps, which may include treatment, testing, results review, a referral or in-person care. Any additional fees are disclosed before you commit.
No. Refua is not an emergency service. Call 911 or seek emergency care when immediate help is needed. Some concerns require an in-person assessment rather than virtual care.
These providers also offer virtual care or weight-related support. Refua brings together Ontario NP care, fixed 3-, 6- or 12-month metabolic programs, included at-home NiaHealth panels at baseline and every 3 months while active, and Daily Dose packs delivered monthly. Compare the actual care, testing, medication costs and term commitments—not just headline prices. Refua does not claim that other providers lack ongoing support.
No. Refua offers focused Virtual Care visits, non-GLP-1 metabolic Concierge care and clinically assessed Weight Loss Management. Program care combines assessment, monitoring, lifestyle guidance, included panels and supplement packs. Medication is extra and prescribing is never guaranteed.
Both metabolic programs include at-home blood collection through NiaHealth for the Heart & Metabolic Panel at baseline and every 3 months while active, clinician-reviewed results and dashboard access. Virtual Care visits do not include these program labs.