Your questions, answered.
A little clarity before you take the next step. Explore virtual visits, programs, costs, labs, medication and privacy.
Who provides clinical care at Refua?
Refua is the telehealth platform. Clinical care is delivered by Ontario nurse practitioners (NPs), within their professional scope. Care Specialists help with booking and coordination, not clinical consultations. Registration can be verified on the College of Nurses of Ontario public register.
Can I use Refua outside Ontario?
Refua currently serves Ontario. You must be in Ontario during your clinical appointment. Other provinces are planned expansion areas, with no confirmed launch dates. See our Service area page for Ontario eligibility information.
What will my care cost?
Virtual Care service fees and 3-, 6- and 12-month program totals are listed on our Pricing page. Programs are fixed 3-, 6- or 12-month terms paid upfront in full; prefer flexibility? The Basic Program is month-to-month at $149 for the first eligible month, then $179 per month. Each program page lists confirmed inclusions. Medication is paid separately; Virtual Care visits are charged per selected visit. OHIP or insurance reimbursement is not promised.
Does booking guarantee a prescription or referral?
No. Prescribing, testing, documentation and referrals depend on the NP’s assessment, clinical scope and suitability. A referral does not guarantee specialist acceptance, access or a particular wait time.
What happens after an appointment?
Your clinician explains your care plan and appropriate next steps, which may include treatment, testing, results review, a referral or in-person care. Any additional fees are disclosed before you commit.
Is virtual care suitable for emergencies?
No. Refua is not an emergency service. Call 911 or seek emergency care when immediate help is needed. Some concerns require an in-person assessment rather than virtual care.
How does Refua compare with Felix, Jack Health, Maple and TELUS Health MyCare?
These providers also offer virtual care or weight-related support. Refua brings together Ontario NP care, fixed 3-, 6- or 12-month metabolic programs, included at-home NiaHealth panels at baseline and every 3 months while active, and Daily Dose packs delivered monthly. Compare the actual care, testing, medication costs and term commitments, not just headline prices. Refua does not claim that other providers lack ongoing support.
Is Refua only a prescription service?
No. Refua offers focused Virtual Care visits, non-GLP-1 metabolic Concierge care and clinically assessed Weight Loss Management. Program care combines assessment, monitoring, lifestyle guidance, included panels and supplement packs. Medication is extra and prescribing is never guaranteed.
How does at-home testing fit into a Refua program?
Both metabolic programs include at-home blood collection through NiaHealth for the Heart & Metabolic Panel at baseline and every 3 months while active, clinician-reviewed results and dashboard access. Virtual Care visits do not include these program labs.
Refer a friend · conditional 5% prices
Eligible 3-, 6- and 12-month program terms may receive 5% off the applicable standard price, or 5% off the applicable founding price for eligible founding members. When a referred friend joins an eligible program, the person who referred them may receive 5% off their next eligible program. Subject to Refua referral terms. A referral link alone does not confirm eligibility, timing or an automatic discount, and no cash payout is promised.