Let’s find your next step.
For booking help, care coordination and general enquiries. Please do not include medical details in general messages; use the clinical intake provided when booking.
The right help, in the right place
Booking help
A Refua Care Specialist can help you understand the booking route. Phone +1 (289) 475-5515 or email help@refua.ca during published support hours.
Existing patient support
Members can reach us by phone or email during support hours for appointments and results questions.
Concerns & complaints
Concerns are acknowledged and reviewed by our team. General enquiries can use help@refua.ca; privacy requests can use privacy@refua.ca.
Hours & contact details
Support hours: Monday–Friday, 10:00 AM–7:00 PM Eastern Time (America/Toronto). The time zone observes daylight saving time. These are support hours only, not a callback response time.
Phone: +1 (289) 475-5515. General email: help@refua.ca. Privacy contact: privacy@refua.ca.
Request a booking call
Care interest: General enquiry
A Care Specialist can help with booking and coordination. This enquiry is not an appointment, payment, program enrolment or clinical consultation. Please do not include medical details.