When something doesn’t feel right, a conversation is a place to start. Discuss a new non-emergency concern with an Ontario NP and understand the appropriate next step.
$79 CAD · Currently serving Ontario · Subject to clinical assessment
For non-emergency concerns that may be suitable for virtual assessment. Some symptoms need an in-person examination, urgent care or emergency assessment.
Meet the NP by video. The assessment may lead to a care plan, testing, treatment, referral or in-person care.
Clarify how the care plan is shared, who reviews any results and whether follow-up is needed.
Virtual care cannot assess every concern. Prescriptions, investigations, documentation and referrals are not guaranteed.
Complete the clinical intake with relevant history and records. Do not share medical details in a general enquiry.
You must be located in Ontario during your visit.
New health concerns: $79 CAD. This is the selected service fee, not an additional charge for the same visit.
Approved service fees and full program term totals are listed here, paid upfront for the fixed term. Klarna financing is available at checkout, subject to eligibility and approval. Taxes where applicable, renewal and cancellation deadlines will be stated before payment.
Medication and additional treatment costs are separate unless explicitly stated. Virtual Care visits do not include program labs or supplements.
If your preferred treatment is unsuitable, available care options and applicable cancellation or refund terms will be explained before commitment.
When testing is appropriate, the next step is understanding what it means for you. Refua connects clinical assessment, results interpretation and practical next steps.
Your NP determines whether existing results or new testing can inform your plan. Virtual Care visits do not include program labs; tests outside program inclusions may cost extra.
At-home blood collection through NiaHealth for the included Heart & Metabolic Panel at baseline and every 3 months while your program is active, with coordination, clinician-reviewed results and easy-to-read dashboard access. Refua’s panel scope applies, not every test NiaHealth offers.
Public NiaHealth demonstration. This is not a Refua patient login and shows no Refua patient data.
Illustrative demo — not the NiaHealth dashboard
A summary of the discussion and the questions addressed.
Recommendations and appropriate treatment or testing next steps.
Interpretation in context, where results review is appropriate.
How and when to follow up, based on agreed care arrangements.
Example structure only. No patient results or clinical thresholds are shown.
Ontario nurse practitioners assess, explain and recommend care within their professional scope. Care Specialists help coordinate the journey.
Nurse Practitioner
Bachelor of Nursing, BSc · Master of Nursing (with high distinction)
Lorraine is a Nurse Practitioner who graduated with a Master of Nursing degree with high distinction. With a background in emergency room nursing, she is passionate about providing comprehensive, personalised care and treatment for her patients.
You can look up any Ontario nurse practitioner on the College of Nurses of Ontario public register.
Confirm you will be in Ontario and review the price and policies, then send a short enquiry for booking help.
Complete the clinical intake with relevant history and records. Do not share medical details in a general enquiry.
Clarify how the care plan is shared, who reviews any results and whether follow-up is needed. Follow-up visits are booked separately at the listed price.
Support hours: Monday–Friday, 10:00 AM–7:00 PM Eastern Time (America/Toronto). For support, call +1 (289) 475-5515 or email help@refua.ca.
Meet the NP by video. The assessment may lead to a care plan, testing, treatment, referral or in-person care. Virtual care cannot assess every concern. Prescriptions, investigations, documentation and referrals are not guaranteed.
Refua currently serves Ontario. You must be in Ontario during your clinical appointment. Other provinces are planned expansion areas, with no confirmed launch dates. See our Service area page for Ontario eligibility information.
Virtual Care service fees and 3-, 6- and 12-month program totals are listed on our Pricing page. Programs are fixed 3-, 6- or 12-month terms paid upfront in full; there is no month-to-month plan. Each program page lists confirmed inclusions. Medication is paid separately; Virtual Care visits are charged per selected visit. OHIP or insurance reimbursement is not promised.
No. Prescribing, testing, documentation and referrals depend on the NP’s assessment, clinical scope and suitability. A referral does not guarantee specialist acceptance, access or a particular wait time.
Your clinician explains your care plan and appropriate next steps, which may include treatment, testing, results review, a referral or in-person care. Any additional fees are disclosed before you commit.